Free shipping on all orders over $35
Shipping & Returns
Surfvivor will ship all products in a timely manner. Shipping days will include all working days before 4pm (HST). Surfvivor products will be shipped via USPS. Shipping arrivals will be based on location withing the U.S. territories and may take up to 2-5 working days via Priority Mail. (Free Shipping on all orders of $35 of more).
If you are returning an item for a refund, please be aware that you will be refunded for the prices of the items only. Originals shipping charges will not be refunded.
Please note that it can take up to 10 business days for the credit to appear on your back statement.
-Refund within 14 days of purchase
-Items must be unwashed and unworn, in new resealable condition.
-Clothing items must have original tags attached to be returnable.
In the rare instance that your order arrives defective or incorrect, please take a photo of the item and send it to firstname.lastname@example.org along with your order number and first and last name. Please explain in the email what the issue is and we will respond with an email letting you know how we are going to help you.
If your shipment is deemed undeliverable for any reason, it many be returned to our warehouse. We immediately re-stock your order upon receiving it into our warehouse. If you still desire the items, you will need to place a new order on Surfvivor.com. You will be refunded for the price of the merchandise as soon as your order is scanned back into inventory. (Refunds may take up to 10 days to appear on your bank statement).
This privacy notice discloses the privacy practices for Surfvivor Media Inc. This privacy notice applies solely to information collected by this web site.
What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared. What choices are available to you regarding the use of your data. The security procedures in place to protect the misuse of your information. How you can correct any inaccuracies in the information. Information Collection, Use, and Sharing We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
If this web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Our phone number is (808) 676-0700 should you have any questions.